Refund policy

Last Updated: June 12, 2026

At Ulka, we take immense pride in the craftsmanship and quality of our Capiz shell wind chimes. Because our products are highly fragile and handcrafted, we do not offer returns or cash refunds for change of mind.

We offer an Exchange-Only policy exclusively for products that arrive damaged during transit.

Mandatory Damage Claims & Unboxing Video

To qualify for an exchange due to transit damage, you must provide proof of damage via an unboxing video. Without a valid unboxing video, your exchange request will strictly not be accepted.

  • Timeframe: You must notify us and submit your exchange request within 2 days (48 hours) of delivery.

  • Video Requirements: The video must be uncut, unedited, and clearly show the unopened courier package, the shipping label with your order details, the process of opening the parcel, and the specific damage to the product.

  • How to reach out: Please email your unboxing video, photos of the damage, and your Order ID to hello@shopulka.in.

Exchange Process

Once our team reviews and approves your unboxing video, we will arrange for a reverse pickup of the damaged item (at no cost to you) and dispatch a brand-new replacement product immediately. If the exact design is out of stock, we will issue a store credit or offer an alternative design of equal value.

Order Cancellations

Orders can only be canceled within 12 hours of placing them, provided they have not already been handed over to our logistics partner. Once shipped, an order cannot be canceled.